DELIVERY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.masstak.com (the “Site”).


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at yo@masstak.ru
Thank you for visiting and shopping on masstak.com.

Please see below the Terms & Conditions of our delivery. Our workshop-studio is in Russia, and we ship clothes from there.



SHIPMENT INFORMATION

All orders are processed within 1-3 business days.

MASSTAK delivers clothes all over the world with the help of RUSSIAN POST (pochta.ru). International deliveries via the post office usually take from 14-30 business days. We also can choose the delivery service of your choice upon request.


Delivery within Russia is carried out by RUSSIAN POST or CDEK and usually takes from 1 to 3 working days from the moment the order is sent. We also can choose the delivery service of your choice upon request.


When we have a large volume of orders, then the shipment can be delayed for several days. Please be aware that delivery may take longer in this case. In the event of a significant delay, we will contact you by e-mail.



SHIPMENT TRACKING

As soon as the order is ready for shipment, clients receive a notification with the tracking number.


SHIPPING CHARGES

Shipping charges for your order will be calculated at the end of the checkout process.


SHIPMENT CONFIRMATION

Once your order has been shipped, you will receive a Shipment Confirmation e-mail.


CUSTOMS, DUTIES AND TAXES

MASSTAK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). These expenses are calculated according to the state regulations and should be covered by you upon delivery.



DELIVERY AUTHORIZATION

Upon delivery of every order, Clients are asked to inspect the package BEFORE signing for the receipt. If the Client receives a box that had been opened by the Custom or by the Courier from external inspections, the parcel would be resealed with a control security seal. For any reason, if the package looks tampered with or the official adhesive tape is NOT intact, either sign for the package with reservations or refuse the package. In the event, that the package has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, be sure to open a claim immediately with the local logistic office and contact us at yo@masstak.com

UNSUCCESSFUL DELIVERY

If for any reason, an order from MASSTAK is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the commercial agreement, the package risks being sent back to MASSTAK at the Client’s expense including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.
Thank you for visiting and shopping on masstak.com.

Please see below the Terms & Conditions of our delivery. Our workshop-studio is in Russia, and we ship clothes from there.



SHIPMENT INFORMATION

All orders are processed within 1-3 business days.

MASSTAK delivers clothes all over the world with the help of RUSSIAN POST (pochta.ru). International deliveries via the post office usually take from 14-30 business days. We also can choose the delivery service of your choice upon request.


Delivery within Russia is carried out by RUSSIAN POST or CDEK and usually takes from 1 to 3 working days from the moment the order is sent. We also can choose the delivery service of your choice upon request.


When we have a large volume of orders, then the shipment can be delayed for several days. Please be aware that delivery may take longer in this case. In the event of a significant delay, we will contact you by e-mail.



SHIPMENT TRACKING

As soon as the order is ready for shipment, clients receive a notification with the tracking number.


SHIPPING CHARGES

Shipping charges for your order will be calculated at the end of the checkout process.


SHIPMENT CONFIRMATION

Once your order has been shipped, you will receive a Shipment Confirmation e-mail.


CUSTOMS, DUTIES AND TAXES

MASSTAK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). These expenses are calculated according to the state regulations and should be covered by you upon delivery.


DELIVERY AUTHORIZATION

Upon delivery of every order, Clients are asked to inspect the package BEFORE signing for the receipt. If the Client receives a box that had been opened by the Custom or by the Courier from external inspections, the parcel would be resealed with a control security seal. For any reason, if the package looks tampered with or the official adhesive tape is NOT intact, either sign for the package with reservations or refuse the package. In the event, that the package has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, be sure to open a claim immediately with the local logistic office and contact us at yo@masstak.com


UNSUCCESSFUL DELIVERY

If for any reason, an order from MASSTAK is not successfully delivered to the Client's address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the commercial agreement, the package risks being sent back to MASSTAK at the Client's expense including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.
REFUND TERMS AND CONDITIONS
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.masstak.com (the “Site”).


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@masstak.com
To return a purchase, your items must meet the following conditions:

Be returned within 14 days from the date of your delivery
Be in its original, unused, unmodified, and unwashed state
To be returned with the original tags and packaging

Please note that any items sold at a discount are non-refundable or non-refundable.
Please note that the original shipping cost is non-refundable.
You can always contact us for any refund questions at yo@masstak.com


REFUNDS

Refunds can only be allowed in the event of a defective or incorrect product or an error in the order on the part of MASSTAK.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please note that the tax fee, the payment fee, and delivery costs will be deducted from the sum of the refund. Please remember it can take some time for your bank or credit card company to process and post the refund.
To return a purchase, your items must meet the following conditions:

Be returned within 14 days from the date of your delivery
Be in its original, unused, unmodified, and unwashed state
To be returned with the original tags and packaging

Please note that any items sold at a discount are non-refundable or non-refundable.
Please note that the original shipping cost is non-refundable.
You can always contact us for any refund questions at yo@masstak.com


REFUNDS

Refunds can only be allowed in the event of a defective or incorrect product or an error in the order on the part of MASSTAK.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please note that the tax fee, the payment fee, and delivery costs will be deducted from the sum of the refund. Please remember it can take some time for your bank or credit card company to process and post the refund.